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Terms & Conditions

Woo Casino > Terms & Conditions
Last updated: 03/05/2026
Relevance verified: 01/06/2026

1. Agreement to These Terms

By accessing or using the website woo-casino-australia.com, registering an account, making a deposit, or placing any wager, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. This agreement forms a legally binding contract between you and the operator. If any part of these Terms is not acceptable to you, you must stop using the platform immediately.
These Terms apply to all players accessing Woo Casino from Australia and govern every aspect of your relationship with the platform, including account registration, deposits and withdrawals, bonus offers, gameplay, and the handling of your personal information. Additional rules may apply to specific promotions and are published separately on the relevant offer pages. Where such rules conflict with these Terms, the more specific document takes precedence for that promotion only.
Woo Casino reserves the right to update these Terms at any time. Continued use of the platform following any changes constitutes acceptance of the revised Terms. Players are encouraged to review this page periodically.

2. Operator Details and Licence Information

Woo Casino is operated by Dama N.V., a company incorporated under the laws of Curaçao. The platform holds a valid gaming licence issued by Antillephone N.V. under licence number 8048/JAZ2020-013, which authorises it to offer online gambling services to eligible players internationally.
Australian players access Woo Casino as a service provided by an international operator under offshore licensing arrangements. Access to the platform by Australian residents is not prohibited under Australian law for individuals. The Interactive Gambling Act 2001 (Cth) restricts the provision of certain interactive gambling services within Australia but does not impose criminal liability on individual players who access offshore platforms.
For correspondence and account enquiries, you may contact the support team at:

3. Eligibility and Account Registration

3.1 Age Requirement

You must be at least 18 years of age to register an account and participate in any real-money activity on Woo Casino. By creating an account, you declare that you meet this requirement. The platform takes age verification seriously and reserves the right to request government-issued identification at any stage. Accounts found to belong to individuals under the age of 18 will be closed immediately and all funds may be forfeited in accordance with applicable regulations.

3.2 Eligible Players

Access to Woo Casino is open to individuals who:

  • Are at least 18 years old
  • Are not resident in or accessing the platform from a jurisdiction where online gambling is explicitly prohibited by local law
  • Are not currently subject to a self-exclusion agreement with any gambling operator or regulatory scheme
  • Are acting on their own behalf and not as an agent or representative of another person
  • Are not employed by, contracted to, or otherwise affiliated with Dama N.V. or any of its associated entities, game providers, or software suppliers

3.3 One Account Per Person

Each player is permitted to hold one account only. The creation of duplicate accounts, whether under the same or different personal details, is prohibited. If multiple accounts are identified as belonging to the same individual, Woo Casino reserves the right to close all accounts, void any pending or settled bonuses, and withhold funds pending a full investigation. Players who believe they already hold an account should contact support before attempting to register again.

3.4 Accuracy of Information

All registration details must be accurate, complete, and up to date. You are responsible for notifying Woo Casino of any changes to your contact information, including your email address and phone number. Providing false, misleading, or incomplete information during registration or at any subsequent point may result in suspension or permanent closure of your account.

4. Identity Verification (KYC)

In accordance with anti-money laundering obligations and responsible gambling best practices, Woo Casino is required to verify the identity of all players before processing withdrawals. This process is known as Know Your Customer (KYC) verification.
To complete KYC, you will be asked to submit:

  • A government-issued photo identification document, such as an Australian driver’s licence or passport
  • Proof of current residential address, such as a utility bill, bank statement, or government correspondence issued within the last three months
  • Verification of your payment method, where required (for example, a photograph of the card used to deposit, showing the first six and last four digits)

Documents must be clear, unobstructed, and fully legible. Cropped, blurry, or edited images will not be accepted and will require resubmission, which delays the withdrawal process. Players are encouraged to complete verification promptly after registration rather than waiting until a withdrawal is requested.
Woo Casino may request additional documentation at any time as part of ongoing compliance obligations. Failure to provide requested documents within a reasonable period may result in account suspension.

5. Deposits

5.1 Accepted Payment Methods

The following payment methods are accepted for deposits at Woo Casino:

  • Visa and Mastercard (minimum deposit: A$10)
  • Neosurf vouchers (minimum deposit: A$10)
  • MiFinity (minimum deposit: A$10)
  • Bitcoin (BTC), minimum 0.0001 BTC
  • Ethereum (ETH), minimum 0.01 ETH
  • Litecoin (LTC), minimum 0.1 LTC
  • Dogecoin (DOGE), minimum 1 DOGE

All deposits are processed instantly unless otherwise stated. Woo Casino does not charge fees on deposits from its side. Any fees imposed by your bank, card issuer, or payment provider are the responsibility of the player.

5.2 Currency

The platform operates in Australian Dollars (AUD) for fiat transactions. Cryptocurrency deposits are converted to AUD at the exchange rate applicable at the time of the transaction. Players should be aware that exchange rates fluctuate and the AUD value of a cryptocurrency deposit may differ from the value at the time of initiating the transfer.

5.3 Deposit Limits

Players may set their own deposit limits through the responsible gambling tools available in the account settings. Default transaction limits apply across all payment methods. Requests to increase deposit limits above the default thresholds may be subject to review.

5.4 Declined Transactions

Woo Casino is not responsible for transactions declined by a bank or payment processor. If a deposit does not appear in your account within a reasonable time, you should contact the support team with your transaction reference number. Do not attempt to duplicate a transaction before confirming the original did not process.

6. Withdrawals

6.1 Processing Times and Limits

Withdrawal requests are processed according to the following general guidelines:

  • Cryptocurrency withdrawals: typically within a few hours of approval
  • MiFinity: up to 24 hours
  • Visa and Mastercard: 1 to 5 business days, depending on your card issuer

The following withdrawal limits apply:

  • Daily limit: A$4,000
  • Weekly limit: A$16,000
  • Monthly limit: A$50,000

Players at higher VIP tiers within the WOO Missions loyalty program may be eligible for increased withdrawal limits. Contact your account manager or the support team for details applicable to your account level.

6.2 Verification Before Withdrawal

All withdrawals are subject to completed identity verification. Requests submitted before KYC is completed will be held pending until documents are received and approved. Woo Casino strongly recommends completing verification immediately after registration to avoid delays when you are ready to withdraw.

6.3 Withdrawal Method Restrictions

Withdrawals are processed using the same method as your deposit wherever possible. If your deposit method does not support withdrawals (for example, Neosurf), an alternative method will be offered. Withdrawals cannot be directed to a payment method or account that was not used for a deposit unless supporting documentation is provided and approved.

6.4 Fees

Woo Casino does not charge withdrawal fees from its side. Players are responsible for any fees applied by their bank, card network, or cryptocurrency network.

6.5 Right to Request Source of Funds

As part of its anti-money laundering compliance obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and equivalent international standards, Woo Casino may request documentation evidencing the source of deposited funds before processing a withdrawal. This may include bank statements, payslips, or other evidence of lawful income. Failure to provide satisfactory documentation may result in the withdrawal being delayed or the account being suspended pending investigation.

7. Bonuses and Promotions

7.1 General Bonus Rules

Promotional offers available at Woo Casino are subject to specific terms attached to each offer, in addition to the general rules set out here. Claiming a bonus constitutes acceptance of all applicable terms.

7.2 Welcome Bonus Package

New players may be eligible for the Woo Casino welcome package, which spans the first four deposits. Details of current bonus amounts, match percentages, and applicable bonus codes are published on the promotions pages at woo-casino-australia.com. The minimum qualifying deposit for each bonus stage is A$25.

7.3 Wagering Requirements

Bonuses at Woo Casino are subject to a 40x wagering requirement. This means the total of the bonus amount (and in some cases the deposit amount) must be wagered forty times before any winnings derived from bonus funds can be withdrawn. Wagering contribution rates differ by game type:

  • Pokies and slots: typically contribute 100% toward wagering requirements
  • Live dealer games: do not contribute to bonus wagering requirements
  • Table games and video poker: contribution rates vary and are specified in individual promotion terms

7.4 Maximum Bet During Bonus Play

While any bonus is active on your account, the maximum permitted stake per spin or hand is A$6.50. Placing a bet above this threshold, even once, will result in the immediate cancellation of the bonus and any winnings attributed to it. This rule is enforced automatically and there is no appeal process. If you wish to wager above this limit, you must first clear or cancel the active bonus through the account settings.

7.5 Excluded Payment Methods

Deposits made via cryptocurrency, Skrill, or Neteller are not eligible to trigger welcome bonuses or certain other promotions. The exclusion is noted in the relevant offer terms. Players using these methods who wish to participate in bonus offers should deposit via an eligible method for those specific transactions.

7.6 Bonus Expiry

Bonuses and associated free spins expire if not used within the timeframe specified on the individual promotion. Expired bonuses and any associated winnings will be removed from the account balance without notice.

7.7 Abuse and Fraudulent Bonus Claims

Woo Casino actively monitors for bonus abuse, which includes but is not limited to:

  • Creating multiple accounts to claim the same bonus more than once
  • Using software or technical tools to gain an unfair advantage
  • Coordinating with other players to exploit promotion terms
  • Making deposits and withdrawals in a manner designed to exploit bonus funds without genuine play

Where bonus abuse is identified, Woo Casino reserves the right to void the bonus, cancel any winnings derived from it, and close the account. Repeated offences may be reported to relevant regulatory bodies.

8. Gameplay Rules

8.1 Game Availability

The game library at Woo Casino includes over 6,000 titles sourced from more than 70 software providers, including Evolution, Play’n Go, PG Soft, Pragmatic Play, and BGaming. Game availability may vary depending on your location and the technical requirements of specific titles. Woo Casino reserves the right to add, remove, or modify games in the library at any time without prior notice.

8.2 Demo Play

Most pokies and slot titles can be accessed in demo mode without registering or depositing. Demo mode is provided for entertainment and familiarisation purposes. No real money is staked and no real winnings can be earned in demo mode. Live dealer games are not available in demo mode.

8.3 Game Malfunctions

In the event of a technical malfunction affecting game outcomes, Woo Casino reserves the right to void the affected rounds and return the staked amounts to the player. Malfunction voids all pays and plays. Winnings attributed to a malfunction will not be honoured. If you experience a game error, discontinue play and contact the support team immediately with the game name, time of occurrence, and your account details.

8.4 Fairness and RNG Certification

All random number generator (RNG) outcomes used in Woo Casino games are independently certified by iTech Labs. This certification confirms that game results are genuinely random and not manipulated. Certification documentation is available on request.

9. Account Management

9.1 Account Security

You are responsible for maintaining the security and confidentiality of your account login credentials. You must not share your username or password with any other person. Woo Casino staff will never ask for your password. If you suspect that your account has been accessed without your authorisation, contact the support team immediately. You are liable for all activity conducted through your account until you notify us of any unauthorised access.

9.2 Inactive Accounts

An account is considered inactive if there has been no login or real-money transaction for a continuous period of 12 months. Following this period, a monthly inactivity fee of A$5 (or the equivalent in your account balance) may be deducted until the balance reaches zero or the account is reactivated by logging in. Players will be notified by email before inactivity fees begin to apply, using the email address registered on the account.

9.3 Account Closure

You may request to close your account at any time by contacting the support team at info@woo-casino-australia.com. Any real-money balance remaining at the time of closure will be processed for withdrawal after any pending wagering requirements are assessed. Accounts closed while a self-exclusion is in place cannot be reopened until the exclusion period has ended and a formal request has been submitted.

9.4 Woo Casino’s Right to Close Accounts

Woo Casino reserves the right to suspend or permanently close any account without prior notice where:

  • There is reasonable suspicion of fraud, money laundering, or other illegal activity
  • The player has breached any part of these Terms
  • The player has engaged in abusive behaviour toward staff or other players
  • Regulatory or compliance requirements necessitate it
  • The player is found to have provided false information during registration

10. Privacy and Data Protection

Woo Casino collects, processes, and stores personal information in accordance with its Privacy Policy, available at woo-casino-australia.com, and in compliance with the Privacy Act 1988 (Cth) as it applies to international data handling practices.
Personal data collected during registration and throughout the account lifecycle is used to:

  • Verify your identity and comply with KYC and AML obligations
  • Process deposits and withdrawals
  • Administer bonuses and promotions
  • Provide customer support
  • Meet legal and regulatory reporting requirements
  • Detect and prevent fraud and money laundering

Your data will not be sold to third parties for marketing purposes. It may be shared with payment processors, identity verification services, regulatory authorities, and game providers to the extent necessary to operate the platform and meet legal obligations.
Data is transmitted and stored using SSL encryption at a standard consistent with that used by Australian financial institutions. You may request access to or correction of your personal data by contacting info@woo-casino-australia.com.

11. Responsible Gambling

Woo Casino is committed to supporting safer gambling practices for all players. Gambling is intended as a form of entertainment. It carries inherent financial risk and is not a reliable or appropriate means of generating income.

11.1 Available Tools

The following responsible gambling tools are available directly from your account dashboard without requiring contact with the support team:

  • Deposit limits (daily, weekly, or monthly)
  • Session time limits and reality checks
  • Cooling-off periods (temporary account suspension)
  • Self-exclusion (permanent account closure for a defined minimum period)

Deposit limit reductions take effect immediately. Requests to increase limits are subject to a mandatory reflection period before the increase is applied.

11.2 Self-Exclusion

If you feel that your gambling is causing harm to yourself or others, you can request self-exclusion by contacting the support team or through your account settings. Self-exclusion removes access to real-money gameplay for the agreed period. Woo Casino will take reasonable steps to ensure that marketing communications are suspended during any active self-exclusion. Players who believe they need assistance should not wait until the situation has escalated before taking action.

11.3 Support Services

If you or someone you know is experiencing gambling-related harm, support is available at no cost:

11.4 Underage Gambling Prevention

Woo Casino takes the protection of minors seriously. We recommend that parents and guardians use filtering tools to restrict access to gambling websites on devices used by children. Players are required to confirm their age at registration, and age verification may be requested at any stage. Any person who registers knowing they are under 18 years of age has breached these Terms, and their account will be closed with all funds withheld pending investigation.

12. Anti-Money Laundering Policy

Woo Casino maintains an anti-money laundering and counter-terrorism financing programme consistent with international standards and aligned with the objectives of the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth). The operator monitors account activity for patterns indicative of money laundering, fraud, or other financial crime.
Players are required to use payment methods registered in their own name. Third-party deposits and withdrawals are not permitted. Funds on the platform must represent legitimately earned money. Where suspicious activity is identified, Woo Casino is obligated to report it to the relevant authorities and may freeze the account and associated funds pending investigation. Neither the operator nor its staff can provide advance notice that such a report has been or is being made.

13. Intellectual Property

All content on the Woo Casino platform, including game software, graphics, interface design, text, logos, and trademarks, is the property of Dama N.V. or is licensed to the operator by third parties including game developers and software providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal entertainment purposes only.
You may not copy, reproduce, modify, distribute, publish, transmit, display, or create derivative works from any content on the platform without prior written consent. Use of any content for commercial purposes is strictly prohibited.

14. Limitation of Liability

To the maximum extent permitted by law, Woo Casino and Dama N.V. are not liable for:

  • Any loss of funds resulting from your failure to comply with these Terms, including but not limited to bonus rule violations
  • Losses arising from internet connectivity failures, device malfunctions, or technical issues outside the operator’s direct control
  • Indirect, consequential, or incidental losses of any kind arising from use of the platform
  • Delays in payment processing caused by third-party payment providers or financial institutions
  • Unauthorised access to your account resulting from your failure to protect your login credentials

Nothing in these Terms limits liability that cannot be excluded under Australian Consumer Law or other applicable mandatory legislation.

15. Dispute Resolution

15.1 Internal Complaints Process

If you have a complaint about any aspect of your experience at Woo Casino, you should raise it in the first instance with the customer support team via live chat, email at info@woo-casino-australia.com, or by calling +61 2 9117 0548. The support team aims to resolve complaints at the point of contact wherever possible.
If your complaint cannot be resolved through the initial contact, you may escalate it in writing to the operator’s management team using the same contact details. Escalated complaints will receive a written response within 10 business days.

15.2 External Escalation

If you remain unsatisfied after the internal process has been exhausted, you may escalate your complaint to the Curaçao Gaming Control Board as the licensing authority for the platform. Details of the complaint submission process are available through the licensing authority’s official channels.

15.3 Governing Law

These Terms are governed by the laws of Curaçao. Disputes that cannot be resolved through the internal or external complaints process are subject to the jurisdiction of the courts of Curaçao. This does not affect any statutory rights you may hold under Australian Consumer Law that cannot be excluded or modified by agreement.

16. Cookies

Woo Casino uses cookies and similar tracking technologies to operate the platform, maintain your session, analyse usage patterns, and deliver relevant content. By continuing to use the site, you consent to the use of cookies in accordance with the Cookie Policy available at woo-casino-australia.com. You may manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of the platform.

17. Third-Party Links and Services

The platform may contain links to third-party websites, including game providers, payment processors, and responsible gambling support organisations. These links are provided for convenience and informational purposes. Woo Casino is not responsible for the content, privacy practices, or accuracy of any third-party site. Accessing a third-party site through a link on this platform is at your own risk.

18. Force Majeure

Woo Casino is not liable for any failure or delay in the performance of its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to natural disasters, telecommunications failures, government actions, regulatory changes, or large-scale technical outages affecting third-party infrastructure. In such circumstances, Woo Casino will take reasonable steps to restore normal service as quickly as practicable.

19. Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, Responsible Gambling Policy, and any specific bonus or promotion terms, constitute the entire agreement between you and Woo Casino with respect to your use of the platform. They supersede all prior communications, representations, or arrangements, whether written or verbal, relating to the same subject matter. If any provision of these Terms is found to be unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.

20. Contact Us

For any questions about these Terms or your account, please reach out to the Woo Casino support team:

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