License Information

Operator Information and Legal Status

Woo Casino is operated by Dama N.V., a company incorporated and registered under the laws of Curaçao. The company is registered with the Curaçao Chamber of Commerce and Industry under registration number 152125. The registered address of the operator is Julianaplein 36, Willemstad, Curaçao.

Payment processing and certain related services are facilitated by Friolion Limited, a company incorporated in Cyprus under company number ΗΕ 419102, acting as an authorised agent on behalf of Dama N.V.

All enquiries regarding the legal status or corporate structure of the operator may be directed to the support team via the Contact Us page.

Licence Details

Dama N.V. holds an online gaming licence issued by Antillephone N.V. under licence number 8048/JAZ2020-013. This licence authorises the operator to offer real-money online casino services, including but not limited to casino games, live dealer tables, and interactive electronic gaming products, to eligible players in permitted international markets.

Antillephone N.V. operates as a master licence holder authorised by the Government of Curaçao. The regulation of online gaming in Curaçao is currently undergoing a structural transition following the adoption of the Landsverordening op de Kansspelen (National Ordinance on Games of Chance, LOK) in 2023. The Curaçao Gaming Authority (CGA) has been established as the new centralised regulatory body and is progressively assuming supervisory responsibility from existing master licence holders. Dama N.V. continues to operate under the current transitional framework in accordance with applicable Curaçao law.

Summary of Licence Details

• Operator: Dama N.V.
• Company Registration Number: 152125
• Country of Registration: Curaçao
• Licence Number: 8048/JAZ2020-013
• Licence Type: Online Gaming Licence (B2C)
• Issuing Authority: Antillephone N.V. (authorised by the Government of Curaçao)
• Supervisory Regulator: Curaçao Gaming Authority (CGA)

Regulatory Framework and Applicable Law

The operator conducts its activities in accordance with the regulatory requirements established under Curaçao’s online gaming legislation, including the applicable provisions of the LOK and any subordinate regulations issued by the Curaçao Gaming Authority. The operator is required to maintain compliance with all conditions attached to its licence, including technical standards, financial conduct requirements, anti-money laundering obligations, and responsible gambling protocols.

Players are advised that Curaçao-licensed operators are subject to regulatory oversight by the CGA, which has the authority to investigate complaints, impose conditions on operators, suspend licences, or revoke authorisation in cases of non-compliance.

Territory of Service and Player Eligibility

Woo Casino makes its services available to players in a number of international jurisdictions in accordance with its licence conditions. Players located in jurisdictions where online gambling is prohibited by applicable local law are not permitted to register or play for real money. It is the sole responsibility of the player to determine whether accessing and using the platform is lawful in their jurisdiction of residence.

Woo Casino does not accept registrations from players located in the following jurisdictions, among others:

• United States of America and its territories
• United Kingdom
• France and French territories
• Netherlands and Dutch territories
• Curaçao
• Countries listed on the Financial Action Task Force (FATF) blacklist or grey list as high-risk jurisdictions

Players are advised to review the complete list of restricted territories set out in the operator’s Terms and Conditions prior to registering an account.

Age Restriction Policy

Access to real-money gaming services provided by Woo Casino is strictly restricted to individuals who are 18 years of age or older. The operator does not knowingly permit minors to register, deposit funds, or participate in any real-money gambling activity on its platform.

In the event that the operator has reasonable grounds to believe that a player is under the age of 18, it reserves the right to suspend that player’s account, withhold any funds held therein pending verification, and report the matter to the relevant regulatory authority where required by law. Verification of age is conducted as part of the mandatory Know Your Customer (KYC) process described below.

The operator encourages adults to take reasonable steps to prevent minors from accessing gambling services, including the use of parental control software and the safeguarding of account credentials.

Anti-Money Laundering (AML) and Know Your Customer (KYC) Policy

Dama N.V. maintains a comprehensive Anti-Money Laundering and Counter-Financing of Terrorism (AML/CFT) compliance programme in accordance with the requirements of the Curaçao Gaming Authority and applicable international standards, including the recommendations of the Financial Action Task Force (FATF).

Know Your Customer (KYC) Verification

All players are required to complete identity verification before withdrawals can be processed. The operator may also request verification at the time of registration or at any point during a player’s activity on the platform. KYC verification may require the submission of the following documents:

• Government-issued photo identification (passport, national identity card, or driver’s licence)
• Proof of residential address issued within the previous three months (utility bill, bank statement, or equivalent official document)
• Proof of payment method ownership (where required)
• Source of funds or source of wealth documentation (where required for enhanced due diligence)

The operator reserves the right to request additional documentation at its discretion and to suspend or restrict account activity until verification is completed to its satisfaction.

Anti-Money Laundering Measures

The operator applies risk-based procedures to monitor player transactions and detect activity consistent with money laundering, terrorist financing, or other financial crime. These procedures include, but are not limited to:

• Ongoing monitoring of transaction patterns and account behaviour
• Screening of players against international sanctions lists and politically exposed persons (PEP) databases
• Enhanced due diligence for high-value transactions or accounts identified as presenting elevated risk
• Reporting of suspicious activity to competent authorities in accordance with applicable legal obligations

The operator will not process withdrawals to payment methods other than those used to make deposits, except where specifically permitted under its internal procedures. This policy forms part of the operator’s broader effort to prevent the use of its platform for the purposes of money laundering.

Data Protection and Privacy

Dama N.V. is committed to the lawful, fair, and transparent processing of personal data provided by players in connection with their use of the platform. Personal data is collected and processed for the purposes of account registration and verification, processing of financial transactions, fulfilment of legal and regulatory obligations, fraud prevention, and customer support.

The operator applies industry-standard security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption with Transport Layer Security (TLS) protocols applied to all data transmissions between the player’s device and the platform
• Restricted internal access to personal data on a need-to-know basis
• Regular review of data security procedures

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or for such longer periods as may be required by applicable law or regulation. Players have the right to request access to, correction of, or deletion of their personal data, subject to the operator’s legal obligations. Such requests may be submitted via the contact details provided on the Contact Us page.

The operator does not sell or transfer personal data to third parties for marketing purposes without the express consent of the player. Data may be shared with regulatory authorities, payment processors, identity verification providers, and other service providers where required for the lawful operation of the platform.

Full details regarding the collection, use, storage, and disclosure of personal data are set out in the operator’s Privacy Policy.

Responsible Gambling

Dama N.V. acknowledges that gambling, when not approached responsibly, can cause harm to individuals and their families. The operator is committed to promoting responsible gambling and providing players with the tools and information necessary to maintain control over their gaming activity.

Player Protection Tools

The following tools are available to all registered players and may be activated at any time through account settings or by contacting the support team:

• Deposit limits: Players may set daily, weekly, or monthly limits on the amount of funds they deposit into their account.
• Loss limits: Players may set limits on the maximum amount they are prepared to lose within a specified period.
• Session time limits: Players may restrict the duration of individual gaming sessions.
• Wagering limits: Players may set limits on the total value of bets placed within a specified period.
• Reality checks: Players may enable periodic in-session notifications indicating the length of time spent gaming.
• Self-exclusion: Players may request temporary or indefinite exclusion from the platform. Self-exclusion periods are available for a minimum of six months. During an active self-exclusion period, the player’s account will be suspended and bonus communications will cease.
• Account cooling-off: Players may request a short-term break from gaming activity.

Reductions to account limits take effect immediately. Requests to increase a limit previously set by the player are subject to a cooling-off period before taking effect, in order to reduce the risk of impulsive decision-making.

Support Organisations

Players who are concerned about their own gambling behaviour, or that of someone they know, are encouraged to seek assistance from independent support services. The following organisations provide free, confidential support:

• Gambling Help Online (Australia): www.gamblinghelponline.org.au / 1800 858 858
• Lifeline Australia: www.lifeline.org.au / 13 11 14
• Beyond Blue: www.beyondblue.org.au / 1300 22 4636

Game Fairness and Technical Integrity

All games available on the Woo Casino platform are supplied by third-party software providers and incorporate certified Random Number Generator (RNG) technology to ensure that game outcomes are random, fair, and not subject to manipulation by the operator or any third party.

Game software and RNG systems are subject to independent testing and certification by accredited testing laboratories, including iTech Labs, an internationally recognised testing body accredited to ISO/IEC 17025 standards. Certification by independent testing bodies confirms that game outcomes meet the statistical standards required under applicable regulatory requirements.

The Return to Player (RTP) percentages for individual games are determined by the respective software providers and are available within the relevant game information panels.

Dispute Resolution

The operator maintains an internal complaints handling procedure for resolving disputes arising between the player and the operator. Players who wish to raise a complaint are encouraged to follow the procedure set out below.

Step 1: Contact Customer Support

In the first instance, players should contact the Woo Casino customer support team directly via the Contact Us page. The support team is available 24 hours a day, 7 days a week. Players should provide a clear description of the complaint, together with any relevant account information and supporting documentation. The operator aims to acknowledge complaints promptly and to resolve them in a reasonable timeframe.

Step 2: Formal Complaint

If a player is not satisfied with the initial response from customer support, they may escalate the matter as a formal complaint by contacting the operator in writing and requesting that the matter be reviewed at a senior level. The operator will endeavour to provide a final response to formal complaints within a reasonable period.

Step 3: Regulatory Escalation

If a complaint cannot be resolved through the operator’s internal procedure, players have the right to refer the matter to the Curaçao Gaming Authority for consideration. The CGA maintains a formal mechanism for the escalation of unresolved disputes with licensed operators. Further information regarding the CGA’s complaints process is available at www.gamingcontrolcuracao.org.

Players may also have access to Alternative Dispute Resolution (ADR) services accredited by the CGA, where applicable.

Legal Disclaimer

The information contained on this page is provided for the purposes of transparency and legal disclosure. It is accurate to the best of the operator’s knowledge at the time of publication and is subject to change without notice in the event of regulatory developments or updates to the operator’s corporate structure. Players are encouraged to review this page periodically.

Nothing on this page constitutes legal advice. Players who have specific legal questions regarding the regulation of online gambling in their jurisdiction are advised to seek independent legal counsel.