What Are Cookies and Why Woo Casino Uses Them
Cookies are small text files that a website places on your device when you visit it. They sit quietly in your browser and help the site remember things about your session, your preferences, and your activity over time. At Woo Casino, we use cookies and similar tracking technologies across woo-casino-australia.com to keep the platform running properly, personalise your experience, and make sure the right bonuses and promotions reach the right players.
We know that reading through a cookie policy is nobody’s idea of a good time, so we have kept this one as clear and direct as possible. If you play pokies, claim a welcome bonus, or just browse our game library, cookies are part of how the site works behind the scenes. This page tells you exactly what we collect, why we collect it, and what you can do about it.
Our Legal Obligations Under Australian Law
Woo Casino operates with Australian players in mind and takes its privacy obligations seriously. The collection and handling of personal information connected to cookies is governed in Australia primarily by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) that sit underneath it. Where cookies collect information that can identify you directly or indirectly, that information is treated as personal information and handled accordingly.
Under APP 5, we are required to notify you at or before the time of collection about what we collect and why. This Cookie Policy fulfils that obligation. Under APP 6, we only use or disclose personal information collected through cookies for the primary purpose of collection, or for a secondary purpose you would reasonably expect.
We also operate in compliance with the Interactive Gambling Act 2001 (Cth), which governs online gambling services provided to Australian residents. Certain cookies related to responsible gambling tools, session limits, and self-exclusion functionality are considered essential to our compliance with that legislation and cannot be switched off.
Types of Cookies We Use
Strictly Necessary Cookies
These cookies are required for the website to function at all. Without them, you would not be able to log in to your Woo Casino account, process a deposit, or access your game history. They do not track you for marketing purposes and are not used to serve targeted advertising.
- Session authentication and login state management
- Security tokens that protect against cross-site request forgery
- Load balancing to make sure your session stays on the same server
- Responsible gambling tools, including session timers and deposit limit enforcement
- Age verification status to ensure compliance with Australian gambling law
- Self-exclusion and cooling-off period flags
Because these cookies are essential for legal and technical reasons, they are active whenever you visit our site. Your consent is not required for strictly necessary cookies, but we include them here so you have a complete picture of what is on your device.
Functional Cookies
Functional cookies remember choices you have made so that we can give you a better experience next time. They do not track your behaviour across other websites.
- Your preferred currency (Australian dollars by default)
- Language and regional settings
- Whether you have acknowledged our responsible gambling reminders
- Display preferences such as game layout or lobby view
- Recently played games so your library loads faster
- Bonus offer status, including whether you have seen a particular promotion
Performance and Analytics Cookies
These cookies collect aggregated, anonymised data about how visitors use the Woo Casino site. The information helps us understand which pages load too slowly, which game categories attract the most interest, and where players tend to drop off during registration. None of this data identifies you personally.
- Pages visited and time spent on each section of the site
- Entry and exit points within the site
- Device type, browser version, and operating system (in aggregate)
- Error messages and broken links encountered during your visit
- Traffic source data to understand how players find us
We use third-party analytics platforms that process this data on our behalf under strict data processing agreements. These providers are required to handle the data only as we instruct and may not use it for their own purposes.
Marketing and Targeting Cookies
Marketing cookies are used to show you relevant promotions both on Woo Casino and on partner websites. They track your visit to our site and may combine that information with other data those third parties hold about you. Examples include cookies that record which bonuses you have already viewed so we do not show you the same offer repeatedly, and cookies that allow us to measure the effectiveness of our advertising campaigns.
- Retargeting pixels from advertising partners
- Affiliate tracking cookies that record how you arrived at our site
- Campaign attribution cookies linking registrations to specific promotions
- Social media tracking pixels (where applicable)
You can decline marketing cookies through our cookie preference centre without affecting your ability to use the site or claim bonuses.
Third-Party Cookies
Some cookies on woo-casino-australia.com are placed by third parties whose services we have integrated into the platform. These include game providers such as Evolution, Play’n Go, and PG Soft, whose software runs directly in your browser when you launch a game. We also use payment processors, live chat providers, and customer support tools that may set their own cookies.
We do not control how these third parties use the data their cookies collect. Each provider operates under their own privacy policy, and we encourage you to review those policies if you want more detail. That said, we only work with third parties who meet a baseline standard for data protection and who do not use player data for purposes unrelated to the services they provide to us.
Cookie Retention Periods
Not all cookies last the same length of time. We use two broad categories:
- Session cookies exist only while your browser is open. Once you close the tab or the browser window, they are deleted automatically. Most of our security and login cookies fall into this category.
- Persistent cookies remain on your device after you close the browser, for a defined period. Preference cookies typically last between 30 and 365 days. Analytics cookies may persist for up to 13 months. Marketing and affiliate cookies vary depending on the third party involved, but we aim to limit these to 12 months wherever we have control over the setting.
Responsible gambling cookies that record self-exclusion or cooling-off periods are retained for as long as those restrictions are active, and in some cases for a period after they expire, to protect the integrity of the restriction.
How to Manage and Withdraw Consent
When you first visit woo-casino-australia.com, you will see a cookie consent notice that lets you choose which non-essential cookies to accept. You can adjust these choices at any time by accessing the cookie preference centre in the footer of the site.
You can also manage cookies directly through your browser settings. Most major browsers allow you to block all cookies, block third-party cookies only, or delete existing cookies. Below are links to the relevant help pages for common browsers:
Please be aware that disabling certain cookies will affect the way Woo Casino works. Blocking strictly necessary cookies will prevent you from logging in or completing transactions. Blocking functional cookies means preferences like your currency setting will not be saved between visits.
If you opt out of marketing cookies, you may still see generic advertising for Woo Casino, but it will not be tailored based on your previous visits.
Cookies and Responsible Gambling
Woo Casino takes responsible gambling seriously and uses cookies specifically to support player wellbeing. If you have set deposit limits, loss limits, or session time limits through your account, cookies help enforce those restrictions consistently across your sessions. If you have requested a self-exclusion or a temporary cooling-off period, a cookie is set to recognise that status and restrict access accordingly, even if you attempt to access the site from a different browser on the same device.
These responsible gambling cookies are classified as strictly necessary under Australian gambling regulations and cannot be disabled. They exist to protect you, not to track you for commercial purposes.
If you need help with your gambling habits, we encourage you to visit Gambling Help Online, a free and confidential service available to all Australians 24 hours a day.
Data Collected Through Cookies and Your Privacy Rights
Some data collected through cookies constitutes personal information under the Privacy Act 1988 (Cth). This includes information such as your IP address, device identifiers, and browsing patterns when those can be linked to your Woo Casino account or otherwise used to identify you.
As an Australian resident, you have the right under the APPs to:
- Request access to the personal information we hold about you
- Request correction of information that is inaccurate, incomplete, or out of date
- Complain about how your information has been handled
- Ask us not to use your personal information for direct marketing
We will respond to access and correction requests within 30 days. In some cases where the volume or complexity of the request requires additional time, we will notify you and give an estimated timeframe.
If you are not satisfied with how we handle a privacy complaint, you may refer the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, law, or the way we run Woo Casino. When we make material changes, we will display a notice on the site and, where appropriate, ask for your consent again. Continuing to use the site after changes are posted means you accept the updated policy.
Contact Us
If you have questions about how Woo Casino uses cookies, or if you want to exercise any of your privacy rights, you can reach our team through the Contact Us page. We aim to acknowledge all privacy-related enquiries within five business days and resolve them within 30 days.