About This Policy
Woo Casino, operated by Dama N.V. and accessible at woo-casino-australia.com, takes the handling of personal information seriously. This Privacy Policy sets out how we collect, use, store, and disclose personal information in connection with our online gaming platform, including all associated services offered to players in Australia.
This policy has been prepared to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act. It also reflects our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and related regulatory frameworks that apply to online gaming operators serving Australian players.
By registering an account, making a deposit, or continuing to use the Woo Casino platform, you confirm that you have read this policy and understand how your information is handled.
If anything in this policy is unclear, you are welcome to contact our support team at info@woo-casino-australia.com or by phone on +61 2 9117 0548.
Who We Are
The Woo Casino platform is owned and operated by Dama N.V., a company incorporated under the laws of Curaçao. Dama N.V. holds a valid gaming licence issued by Antillephone N.V. (licence number 8048/JAZ2020-013), which governs the conduct of online gaming activities on this platform.
For the purposes of Australian privacy law, Dama N.V. acts as the entity responsible for the personal information collected through the Woo Casino website. Correspondence relating to privacy matters can be directed to:
- Email: info@woo-casino-australia.com
- Phone: +61 2 9117 0548
- Postal address: Level 15/123 George St, Sydney NSW 2000, Australia
What Information We Collect
Information You Provide Directly
When you register an account or interact with the Woo Casino platform, we collect information that you submit to us. This includes:
- Full legal name, date of birth, and residential address
- Email address, phone number, and account password
- Government-issued identification documents, such as a driver’s licence or passport, submitted during identity verification
- Proof of address documentation, such as a utility bill or bank statement
- Payment information, including card details and cryptocurrency wallet addresses used for deposits and withdrawals
- Correspondence sent to our support team, including live chat transcripts and email exchanges
- Responses to any surveys, feedback forms, or promotional registrations you choose to complete
Information We Collect Automatically
When you access the Woo Casino website, certain technical data is collected automatically through your browser and device. This includes:
- IP address and approximate geolocation data derived from it
- Browser type and version, operating system, and device identifiers
- Pages visited, time spent on each page, and navigation paths within the site
- Game session data, including titles played, wager amounts, outcomes, and session duration
- Deposit and withdrawal transaction records
- Bonus activations, promotional code usage, and wagering progress
- Cookie identifiers and similar tracking technologies as described in our Cookie Policy
Information From Third Parties
In certain circumstances, we receive personal information about you from external sources. This may include:
- Identity verification results from third-party KYC (Know Your Customer) service providers
- Fraud screening data from payment processors
- Information from publicly available sources used to fulfil our obligations under anti-money laundering legislation
- Technical data from analytics and security service providers
Why We Collect Your Information
Legal and Regulatory Requirements
A significant portion of the personal information we collect is required by law rather than being optional. Our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) require us to verify the identity of every player before processing a withdrawal. This means we must collect government-issued identification documents and proof of address for every account that requests a cash-out.
We are also required to monitor transaction patterns for indicators of money laundering, terrorism financing, or problem gambling. This involves retaining account activity records for a minimum period prescribed by law, even after an account is closed.
Compliance with these requirements is not discretionary. Players who do not complete identity verification cannot access withdrawal functionality, regardless of their account balance or activity level.
Providing the Platform and Associated Services
Beyond regulatory obligations, we use personal information to operate the Woo Casino platform effectively. This includes:
- Creating and maintaining your player account
- Processing deposits and withdrawals through your chosen payment method
- Delivering bonuses, free spins, and promotional offers relevant to your account
- Tracking Comp Points and VIP program progress through the WOO Missions loyalty structure
- Providing customer support and resolving account queries
- Detecting and preventing fraudulent activity or unauthorised account access
- Verifying that players meet the minimum age requirement of 18 years
Responsible Gambling Obligations
Australian players have the right to access responsible gambling tools, including deposit limits, session time restrictions, cooling-off periods, and self-exclusion. We use account activity data to support the operation of these features and to identify patterns that may indicate a player is experiencing harm. This monitoring is part of our commitment to the responsible gambling standards promoted by Gambling Help Online and consistent with the framework established by state and territory gambling regulators across Australia.
Communications and Marketing
With your consent, we may contact you about promotions, reload bonuses, tournament schedules, new game releases, and VIP program updates relevant to your account tier. You can withdraw consent for marketing communications at any time by clicking the unsubscribe link in any email we send, or by contacting support directly.
We do not send unsolicited marketing to people who have not opted in, and we do not sell contact lists or player data to third-party advertisers.
Who We Share Your Information With
We do not sell personal information. We share it only where necessary to operate the platform, meet legal obligations, or protect the integrity of our systems.
Service Providers
We work with a range of third-party companies that process personal information on our behalf. These include:
- Payment processors handling transactions via Visa, Mastercard, MiFinity, and cryptocurrency networks
- Identity verification providers used to conduct KYC checks
- Game software providers, including Evolution, Play’n Go, PG Soft, Pragmatic Play, and others whose titles are hosted on the platform
- IT infrastructure and cloud hosting providers
- Fraud detection and cybersecurity services
- Customer support platform providers
All third-party service providers are engaged under contractual terms that restrict how they may use personal information and require them to maintain appropriate security standards.
Regulatory and Law Enforcement Disclosure
We may disclose personal information to government agencies, regulators, or law enforcement bodies where we are legally required to do so. This includes, but is not limited to, disclosures required under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and any requests made under applicable legislation in the jurisdiction from which you access our services.
We may also disclose information where we believe in good faith that doing so is necessary to protect the safety of a person or prevent serious fraud or criminal activity.
Cross-Border Disclosures
Because Dama N.V. is incorporated in Curaçao and uses third-party service providers operating in various countries, your personal information may be transferred to, stored in, and processed outside Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles. By using the Woo Casino platform, you acknowledge that such transfers may occur.
Where data is held outside Australia, it may be subject to the laws of the country in which it is stored. Those laws may differ from Australian privacy law, including the protections available under the Privacy Act 1988 (Cth).
Cookies and Tracking Technologies
The Woo Casino website uses cookies and similar tracking technologies to support platform functionality, analyse traffic, and improve the player experience. This includes session cookies required to keep you logged in, performance cookies that track how the site is used, and preference cookies that remember settings you have chosen.
You can control cookie behaviour through your browser settings. Disabling certain cookies may affect the functionality of some features on the site. For a complete breakdown of the cookies we use and how to manage them, refer to our Cookie Policy.
How We Protect Your Information
Personal information held by Woo Casino is protected by industry-standard SSL (Secure Socket Layer) encryption, the same technology used by Australian financial institutions to secure online transactions. This applies to data transmitted between your browser and our servers, as well as to stored account information and payment records.
Access to personal data within our organisation is limited to personnel who require it to perform their job functions. We conduct regular security reviews and maintain technical controls designed to prevent unauthorised access, alteration, disclosure, or loss of personal information.
In the event of a data breach that is likely to result in serious harm to affected individuals, we will comply with the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988 (Cth). This includes notifying the Office of the Australian Information Commissioner (OAIC) and affected individuals as required by law.
Retention of Personal Information
We retain personal information for as long as is necessary to fulfil the purpose for which it was collected, or as required by law. Specific retention periods include:
- Account information and identity documents: retained for a minimum of seven years following account closure, in accordance with AML/CTF record-keeping obligations
- Transaction records: retained for a minimum of seven years
- Support correspondence: retained for the period required to resolve the relevant query and thereafter for a reasonable period in case of subsequent enquiries
- Marketing consent records: retained for as long as the consent remains active, and for a reasonable period thereafter as evidence of that consent
After the applicable retention period expires, personal information is securely deleted or de-identified.
Your Rights Under Australian Privacy Law
Under the Australian Privacy Principles, you have a number of rights in relation to your personal information.
Access
You may request access to the personal information we hold about you. We will respond to access requests within 30 days. In some circumstances, we may need to verify your identity before releasing information, and there are limited grounds on which access may be refused, such as where disclosure would be unlawful or would unreasonably impact someone else’s privacy.
Correction
If you believe that personal information we hold about you is inaccurate, incomplete, or out of date, you may ask us to correct it. We will take reasonable steps to correct the information within 30 days of receiving your request.
Complaints
If you believe we have handled your personal information in a way that does not comply with the Privacy Act 1988 (Cth) or the Australian Privacy Principles, you have the right to make a complaint. Please direct your complaint in the first instance to our support team at info@woo-casino-australia.com. We will acknowledge receipt within five business days and aim to resolve the matter within 30 days.
If you are not satisfied with the outcome of our internal complaint process, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted at www.oaic.gov.au or by calling 1300 363 992.
Age Restrictions and Minors
The Woo Casino platform is intended for use by adults aged 18 years and over. We do not knowingly collect personal information from anyone under the age of 18. If you become aware that a minor has created an account or provided personal information through our platform, please contact us immediately at info@woo-casino-australia.com so that we can take appropriate action, including account closure and deletion of the relevant information.
Age verification is part of our standard identity verification process for all accounts. We take this obligation seriously as part of our broader responsible gambling commitments.
Responsible Gambling and Your Data
Information about your gaming activity, deposit history, and use of responsible gambling tools is used to support your ability to manage your play. If you set a deposit limit, activate a cooling-off period, or request self-exclusion, those settings are recorded and enforced using your account data.
If you wish to speak with someone about gambling-related concerns, Gambling Help Online operates a confidential support service available 24 hours a day, seven days a week. You can reach them at gamblinghelponline.org.au or by calling 1800 858 858. This service is free and available to anyone in Australia.
Direct Marketing Opt-Out
If you have opted in to marketing communications and wish to stop receiving them, you can:
- Click the unsubscribe link included in every promotional email we send
- Contact support via live chat and request removal from marketing lists
- Email us directly at info@woo-casino-australia.com with a request to opt out
Opting out of marketing does not affect transactional communications related to your account, such as withdrawal confirmations, security alerts, or responses to support requests.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or our legal obligations. When material changes are made, we will notify registered players via email or a prominent notice on the website. Continued use of the Woo Casino platform following notification of changes constitutes acceptance of the updated policy.
We encourage you to review this page periodically so that you are aware of how your information is being handled.
Contact Us
All privacy-related enquiries, access requests, correction requests, and complaints can be directed to:
- Email: info@woo-casino-australia.com
- Phone: +61 2 9117 0548
- Post: Level 15/123 George St, Sydney NSW 2000, Australia
We aim to respond to all privacy enquiries within five business days and to resolve substantive matters within 30 days of receiving a formal request.